You work harder if you feel appreciated, if you feel like you have ownership.
"His calmness and kindness helps create a culture of encouragement with everyone he comes in contact with."
“I think my favorite part of my job is trying to make this as good of an experience for the patient as possible."
“I’m here doing what my son wanted me to do, so that makes a big difference for me."
“We don’t know what our customers are going through. It’s my job to have the very best attitude that I can for them.”
Photo by Susan Urmy Marchelle Alexander can spot unhappy customers before they reach her office…
“She is the most awesome God-sent person — she filled my heart. I had a hole in it and Janet filled it."
“The cultural change of having a respected, practicing physician serve as a Patient and Family Advisory Council member has been invaluable.”
“My philosophy is, I am a patient myself. What if someone is in pain when they call? What if they’re scared? The team does anything we can to help them."