Commitment, support for colleagues and a touch of humor put Matt Phillips in the spotlight
You work harder if you feel appreciated, if you feel like you have ownership.
Jonathan Dow’s simple gestures, compassion go a long way to help families
"His calmness and kindness helps create a culture of encouragement with everyone he comes in contact with."
From jump-starting cars to tackling EMR conversions, Joel Doren’s job often expands beyond his resume
“I think my favorite part of my job is trying to make this as good of an experience for the patient as possible."
Her son’s legacy motivates Tonya McBride to serve others
“I’m here doing what my son wanted me to do, so that makes a big difference for me."
Children’s Hospital pharmacy technician Delveen Said keeps focus on caring for families
“We don’t know what our customers are going through. It’s my job to have the very best attitude that I can for them.”
Marchelle Alexander has a “secret” technique to help upset patients feel better: she listens
Photo by Susan Urmy Marchelle Alexander can spot unhappy customers before they reach her office…
I passed out cold in this Vanderbilt doctor’s office in the 1980s. I’ve never forgotten her reaction.
A brief encounter with a good doctor echoes through the years
Compassion, advocacy for patients with visual impairment put Eye Institute employee Janet Lemonis in the spotlight
“She is the most awesome God-sent person — she filled my heart. I had a hole in it and Janet filled it."
Doing his own colonoscopy made Christopher Lind a legend. But his commitment to patients and families is also legendary.
“The cultural change of having a respected, practicing physician serve as a Patient and Family Advisory Council member has been invaluable.”