Bart Magowan is a man on the road, working with staff in four different clinics spanning three counties an hour apart.
“I’m here doing what my son wanted me to do, so that makes a big difference for me."
“We don’t know what our customers are going through. It’s my job to have the very best attitude that I can for them.”
Photo by Susan Urmy Marchelle Alexander can spot unhappy customers before they reach her office…
A combination of "incredible service and safer medication delivery"
“She is the most awesome God-sent person — she filled my heart. I had a hole in it and Janet filled it."
“The cultural change of having a respected, practicing physician serve as a Patient and Family Advisory Council member has been invaluable.”
Kathy Moss remembers the days when she and her sister spent hours practicing running a doctor’s office. Their dolls and stuffed animals served as patients.
“My philosophy is, I am a patient myself. What if someone is in pain when they call? What if they’re scared? The team does anything we can to help them."