“I think my favorite part of my job is trying to make this as good of an experience for the patient as possible."
“I have a great team around me. The staff and physicians that work at these individual clinics and also my leaders make it a pleasure."
“I’m here doing what my son wanted me to do, so that makes a big difference for me."
“We don’t know what our customers are going through. It’s my job to have the very best attitude that I can for them.”
Photo by Susan Urmy Marchelle Alexander can spot unhappy customers before they reach her office…
A combination of "incredible service and safer medication delivery"
“She is the most awesome God-sent person — she filled my heart. I had a hole in it and Janet filled it."
“The cultural change of having a respected, practicing physician serve as a Patient and Family Advisory Council member has been invaluable.”
Kathy Moss remembers the days when she and her sister spent hours practicing running a doctor’s office. Their dolls and stuffed animals served as patients.