"The team focused on the patients. We took a Vanderbilt Credo and extended it and portrayed it for the entire state of Tennessee.”
The first suspected case of COVID-19 was detected in Tennessee March 5. Within four days, the lab team identified a testing platform, obtained reagents and developed and validated the test. By the end of the first 10 days, more than 3,300 tests had been completed.
“In a time of crisis and uncertainty, the Telehealth team quickly adapted to the changing guidelines and mobilized the organization to establish a robust and effective way to reach and serve our patients in their homes.”
The work group, which calls a mock code twice a month to give team members as much practice as possible, has managed to cut the response time to a code in half, from about 143 seconds to 77 seconds.
“They always go above and beyond to help me with getting approval or redirecting patients. No matter how busy they are, they are willing to stop and help me."
Members of the Undiagnosed Diseases Network (UDN) team: Front row, L-R: Amy K. Robertson, MSN, FNP-BC; Lynette…
"They know the job is more than parking cars."
A combination of "incredible service and safer medication delivery"
“We provide excellence in healthcare, research and education. We treat others as we wish to be treated. We continuously evaluate and improve our performance.”