Sarah Osman works in the Transplant Pharmacy. She heard that Nathan Horton, her boss from a previous job, needed a kidney. She immediately offered one of hers.
“Chris’s dedication not only kept the patient from having a potentially bad outcome, but also demonstrates the type of customer service our patients should expect from VUMC.”
Public recognition is not her thing. But she’s always reminding her staff of the difference they make.
“We will always advocate for our patients in any way we can. It’s just what we do.”
Photographs by Donn Jones, Erin O. Smith and Susan Urmy
She has built a reputation for volunteering for complex tasks, not because they are part of her job description but because of her passion for innovation and patient care.
“He works so hard behind the scenes, then shows up to the patient’s room with a smile on his face and makes the whole process appear seamless and easy.”
“We don’t know what our customers are going through. It’s my job to have the very best attitude that I can for them.”
A combination of "incredible service and safer medication delivery"